Returns, Cancellations and Refunds

Refunds/Returns:

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund.

Please be advised, Returns/ Exchanges are only available on our own 'MotoX1' branded bikes. We work with a variety of supplier partners in order to offer our customers a vast selection of products, We can not offer any Returns/ Exchanges on these brands as stock is generally dispatched directly from our suppliers in order to process and dispatch orders as quickly as possible, instead, for these models we offer a parts defect warranty which covers all none wear and tear parts from date of purchase for a period of up to 12 months! 

 

MotoX1 Branded Returns:

To be eligible for a return, your 'MotoX1' branded item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, Please be advised all refunds are subject to the 10% minimum deposit/ processing payment.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at motocross1-atv@hotmail.co.uk.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at motocross1-atv@hotmail.co.uk 

Shipping

you must notify us prior to any returned goods

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Cancellations, Refunds and Returns Policy

Our returns policy allows for the return of products to MotoX1 Motocross ATV under the following conditions.

How to cancel/return Goods

Customers can cancel the item for up to 14 days after you’ve received it. Once you’ve confirmed with MotoX1 Motocross ATV limited you’d like to cancel your order, You then have a further 14 days to return the Goods.

You can cancel an online order in writing, or by email, at MotoX1 Motocross ATV limited (email : Motocross 1-atv@hotmail.co.uk ) If you cancel your order but we have already processed the Goods for delivery, you must send the Goods back to us at your own cost and risk as soon as possible in the condition they were in when delivered to you.

Once you have notified us that you are returning the Goods, The sum debited from your debit or credit card will be re-credited to your account as soon as possible subject to the minimum deposit payment and processing fee of 10%, in any event within 14 days provided that the Goods in question are returned by you, and received by us, in the condition they were in when delivered to you. You are responsible for the cost of returning any non-faulty Goods .

If you do not return the Goods delivered to you by the delivery service provider or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the Goods from the amount to be re-credited to you.

For Faulty Goods

Please contact our Customer Service team via the contact form provided on our website to discuss and we will aim to resolve the issue as quickly as possible. We will work with you to ensure that you receive a resolution.

In the event of a damaged or defective product claim, you shall be required to report such Goods to us for inspection and report (without any obligation on us to replace the said Goods prior to such inspection)